The ground rules, in plain words

1Agreeing to these terms

OmniConva is a product and service operated by BitCommerz Marketing, Dhaka, Bangladesh. In these terms "we", "us" and "our" mean BitCommerz Marketing, and your agreement is with BitCommerz Marketing. By creating an account, connecting a store or installing the chat widget, you accept these terms and our privacy policy. If you sign up on behalf of a business, you confirm that you are authorised to bind that business to these terms.

These terms are for merchants and their teams. When shoppers chat on a merchant's website, any purchase they make is between them and that merchant, not OmniConva.

2The service

OmniConva lets online stores add an AI chat to their website. The AI answers product questions, finds products, takes orders inside the chat and hands the chat to your team when needed.

• Your product catalog syncs from WooCommerce or a supported partner platform.
• Orders taken in chat are created in your store as cash-on-delivery orders. Collecting payment, delivery and returns are your responsibility.
• Channels other than website chat, such as WhatsApp, are being rolled out in stages. A channel that isn't shown as available in your dashboard is not yet offered.

We improve the service continually, so features may be added, changed or removed. If we remove a significant paid feature, we will tell you in advance.

3Accounts and teams

• You must be at least 18 to open a merchant account, and you need an active mobile number of your own, verified by SMS one-time code (OTP).
• Keep your password and OTPs secret. You are responsible for everything done through your account. Tell us straight away if you suspect someone else has access to it.
• A store's owner can invite and remove staff and viewers. Invitations expire after 7 days. The owner is responsible for making sure team members follow these terms.
• Only the owner can make payments and change the team's access settings.

4Plans, billing and renewal

Plans and prices

• Each plan's price and limits (AI replies, products, team members) are shown at checkout. Prices are in Bangladeshi taka (৳) or, where offered, US dollars (USD), billed monthly or, where offered, yearly.
• There is a Free plan whose AI replies reset on the 1st of each month (UTC). Its limits may change, and it may be withdrawn.
• We may change plan prices or limits. Changes never affect a period you have already paid for; new prices apply only to your next purchase.
• If you installed OmniConva through a partner platform, that platform bills you under its own terms. When that plan ends, the store falls back to the Free plan.

Payment

• Payments in taka are made on PayStation's payment page. A plan starts only once the payment has been confirmed with PayStation.
• Payments in US dollars (USD) are made on Dodo Payments' checkout page. For these payments Dodo Payments is the merchant of record: Dodo Payments charges you, its name appears on your statement, and Dodo Payments' own terms also apply to the payment. Any tax that applies in your country is added at checkout. A plan starts only once Dodo Payments has confirmed the payment.
• Coupons may carry their own conditions, such as applying only to the first payment. A store can use the same coupon at most 3 times. Coupons have no cash value. Coupons and store credit apply only to payments in taka.

Renewal and expiry

• Plans paid in taka: renewal is not automatic, and we never charge you on our own. The owner gets a reminder 7 days before the plan ends.
• If you renew a taka plan early, the new period starts when the current one ends, so no days are lost.
• Plans paid in US dollars (USD) are subscriptions: until you cancel, Dodo Payments renews them automatically at the end of each monthly or yearly period and charges the plan's price to your saved payment method.
• You can cancel a USD subscription at any time: open "Manage subscription" on the Billing page of your dashboard. Cancelling stops future renewals; the period you have already paid for stays active until it ends. To avoid the next charge, cancel before the next billing date.
• If a renewal payment for a USD subscription fails, the subscription stops renewing and the plan ends when its current period ends.
• If a plan is not renewed, the store moves to the Free plan as soon as the period ends; there is no grace period. Your data stays, but Free plan limits apply. If no plan is active at all, new chats cannot start.

Changing plans

• For plans paid in taka, upgrades take effect immediately. Whole unused months of the current period, and any periods bought in advance, become store credit toward the new plan. The current month counts as used, but its remaining replies carry over.
• For plans paid in taka, downgrades take effect when the current period ends.
• On a USD subscription, a plan change takes effect immediately, and Dodo Payments charges or credits the prorated difference for the rest of the current period at that time.
• Store credit can only be used toward OmniConva payments and is never paid out in cash.

5Refunds

Payments for a period that has started are generally non-refundable: plans paid in taka never renew on their own, and a USD subscription can be cancelled at any time before its next billing date. We will refund you if you were charged twice by mistake, if you were charged but the plan never started, or where the law requires it.

To ask for a refund, write to us with the PayStation transaction ID for a payment in taka, or the Dodo Payments receipt or invoice number for a payment in USD. Refunds of USD payments are made by Dodo Payments to the original payment method.

6Usage limits

• AI replies: your plan's monthly allowance, refilled each month even on yearly plans. When it runs out, the AI shows a notice and hands the chat to your team. Nothing is charged automatically for extra use.
• Products: new products beyond your limit are not synced or imported.
• Team: members and pending invitations together count toward the limit.
• Each chat attachment can be up to 10 MB. Request rates are limited across the service to prevent abuse.

7AI replies

The AI tries to answer only from your store's data (product catalog and knowledge base), and hands the chat to a person for complaints, order status, refunds, or when the shopper asks. Even so, AI can make mistakes, including wrong prices, stock or policies.

• You are responsible for keeping your catalog and knowledge base accurate and up to date.
• Check orders taken in chat before you ship them. What the AI tells shoppers may be treated as said on your behalf.
• We use third-party AI providers to run the AI (details in the privacy policy).

8Your content and data

Your products, images, knowledge base, logos and chats remain yours. You give us permission to use them only as far as needed to run the service: storing and processing them, sending them to AI providers and showing them to shoppers. We don't sell them or use them for advertising.

You must have the rights to any content you upload or sync. How information is collected, used and kept is covered in the privacy policy.

9Acceptable use

You may not use OmniConva to:

• Sell goods or services that are illegal in Bangladesh or where you operate, such as drugs, weapons, counterfeit or stolen goods.
• Run scams, fake offers or misleading prices, or impersonate someone else.
• Ask shoppers for passwords, card numbers, mobile wallet PINs or similarly sensitive information.
• Send spam, harassment, hateful or unlawful content, or infringe anyone's intellectual property.
• Try to gain unauthorised access, get around limits or billing, spread malware, or send abnormal volumes of requests.
• Scrape the widget or the AI, or reverse-engineer the service to build a competing one.

10Your duties to shoppers

• Say in your own privacy policy that you use AI chat and that chat information is processed by OmniConva and its providers.
• You are responsible for fulfilling orders taken in chat and for prices, delivery, warranties, returns and customer complaints, and for following consumer protection and all other laws that apply to you.

11Third-party services

OmniConva connects to WooCommerce, partner e-commerce platforms, Meta (WhatsApp), PayStation and AI providers. Their own terms also apply when you use them, such as WhatsApp Business policies and messaging limits. We are not responsible for their outages, their rule changes, or restrictions they place on your accounts.

12Suspension and termination

• You can stop using the service at any time; a plan simply ends if you don't renew it. To delete your account and data, write to us.
• We may suspend or close an account or store for serious or repeated breaches of these terms, payment fraud, or where there is a risk of harm to shoppers, us or others. Where we can, we will warn you first and give you a chance to fix the problem.
• If the service is closed because of a breach, payments for the remaining period are not refunded.

13Warranties and liability

We work hard to keep the service running and secure, but it is provided “as is”. We don't promise that it will always be uninterrupted or error-free, or that every AI reply will be correct.

To the extent the law allows, we are not liable for indirect losses such as lost sales, profits or data. Our total liability for any claim is limited to what you paid OmniConva in the 12 months before the claim. Nothing here limits liability that cannot be limited by law.

You are responsible for claims brought against us that arise from your products, your content, your dealings with shoppers or your breach of these terms.

14Changes to these terms

When the service changes, these terms will be updated and the “last updated” date above will change. We will tell you about significant changes through a dashboard notification or SMS. Continuing to use the service after a change means you accept the new terms.

15Governing law

These terms are governed by the laws of Bangladesh. If a dispute arises, write to us first and we will try to resolve it together. If that fails, the courts of Dhaka will have jurisdiction.