When a buyer messages your Page and waits, they often buy from the next Page instead. There are three ways to reply automatically: Meta's free auto reply, keyword bots, and an AI agent that reads your catalog. This guide shows how to set up each one and when each is enough.
1Option 1: Meta's free auto reply
Meta Business Suite can send one fixed greeting to everyone who messages your Page for the first time. It costs nothing and takes two minutes.
- On a computer, open Meta Business Suite at business.facebook.com and choose your Page.
- Open Inbox, then Automations.
- Click Create automation, then choose Auto reply.
- Write your greeting and follow the on-screen steps. Ready-made texts are in our message samples guide.
- Make sure its Status toggle is on, then message your Page from another account to test it.
Source: Meta Business Help Centre, Set up Inbox automations in Meta Business Suite on desktop, checked on 3 November 2026.
Where the free reply falls short
- Everyone gets the same message, whatever they asked.
- It can't tell a buyer the price, size or stock of the product in their screenshot.
- It can't take the order, so someone still has to collect the name, phone and address.
- It does not answer comments on your posts in context.
2Option 2: keyword bots
Flow builders reply when a message contains a word you chose, such as “price” or “দাম”. They work well for fixed menus. But buyers write “koto”, “dam koto”, “price plz” or just send a photo, so you end up maintaining long keyword lists, and anything unexpected gets no useful answer.
3Option 3: an AI that answers from your catalog
An AI sales agent reads the question the way a person would. OmniConva answers in Bangla, Banglish or English from your own products, prices and rules, recognises a product from a photo, and writes the cash-on-delivery order in the chat. When it isn't sure, it hands the chat to your team instead of guessing.
- Create a free account; the free plan includes 100 AI credits a month.
- Connect your Facebook Page with Facebook login.
- Add your products by CSV, or connect WooCommerce.
- Turn on AI replies and send your Page a test message. See getting started.
4Which option should you use?
| Meta auto reply | Keyword bot | AI agent | |
|---|---|---|---|
| Understands the question | No | Only set keywords | Yes |
| Price and stock from your catalog | No | If you type them in | Yes |
| Takes the order in chat | No | Sometimes, with a form flow | Yes |
| Cost | Free | Varies by tool | OmniConva: free plan, then from ৳999 a month |
Use Meta's free auto reply if you get a few messages a day. Move to an AI agent when the same price and delivery questions take hours, or when buyers leave before you reply.
Questions people ask
Is Facebook Page auto reply free?
Yes. Meta's auto reply and away message are free in Meta Business Suite. AI tools charge for replies; OmniConva has a free plan with 100 AI credits a month.
Can auto reply answer in Bangla?
A fixed message can be written in Bangla. To understand Bangla or Banglish questions and answer each one, you need an AI agent such as OmniConva.
Can it reply to comments too?
OmniConva answers comments on your posts and messages the buyer in the inbox to take the order. See comment auto reply.
Is it safe for my Page?
Use Meta's own tools or apps that connect through Facebook login and Meta's official API. Never give your Facebook password to a tool.
Can I take over a chat myself?
Yes. In OmniConva you can reply from the inbox at any time, and chats the AI isn't sure about move to “Needs Human”.