OmniConva vs Meta Business Agent
Meta Business Agent switches on inside Meta's apps, but it knows your products from Meta's catalog, it's priced in dollars, and Meta doesn't mention Bangla or Bangladesh. OmniConva reads price and stock from your WooCommerce, Shopify or BitCommerz store, replies in Bangla and Banglish, and sends the order to your store, billed in taka.
Meta Business Agent is Meta's own AI agent: it answers customers on the WhatsApp Business app, Messenger and Instagram and recommends products from a business catalog.
Choose OmniConva if…
- You run an online store and want chat orders to land in it
- You want the same AI on post comments and your website chat
- You want answers you can count on in Bangla and Banglish, and bills paid by bKash or Nagad
Choose Meta Business Agent if…
- You sell only from the WhatsApp Business app and want nothing outside it
- Your products already live in a Meta catalog
- You also want the verified badge that comes with Meta One
Side by side
| Feature | OmniConva | Meta Business Agent |
|---|---|---|
| AI replies in Bangla, English and Banglish | Yes | Not statedReplies in "local languages"; Bangla isn't listed |
| AI answers price and stock from your catalog | Yes | ◐ PartlyRecommends from a Meta business catalog |
| Understands product photos and voice notes | Yes | Not stated |
| Takes the order inside the chat | YesCollects name, phone and address, then creates the order | Not statedSays it can "close sales"; how orders are taken isn't stated |
| Takes appointment bookings in the chat | YesFor clinics, salons and other services — checks free slots, per branch | YesPer Meta; calendar connections are still to come |
| AI bargains within your price limits | YesPaid plans — you set the floor price or largest discount | Not stated |
| Tells the buyer in chat when the order ships or arrives | YesWhen it's shipped, delivered or returned | Not stated |
| Books and tracks Pathao and Steadfast parcels | YesBusiness plan and up — the status updates itself | Not stated |
| Follows up buyers who went quiet | YesPaid plans — stops when they reply or send STOP | Not stated |
| Facebook Messenger | Yes | Yes |
| Instagram DM | Yes | Yes |
| Yes | YesOn the WhatsApp Business app | |
| Auto-replies to post comments | YesMoves buyers to the inbox | Not stated |
| Website chat widget | Yes | Not stated |
| Online store sync | WooCommerce, Shopify, BitCommerz, custom site, CSV | Shopify, Shopee and more, on its Agent PlatformDescribed for larger businesses |
| Team inbox with human takeover | YesIf nobody answers in time, the AI takes the chat back | ◐ PartlyYou choose when a person steps in; team access is on the Advanced plan |
| Built-in customer list (CRM) | YesEach customer's chats, orders and tickets in one place, with tags, notes and tasks | ◐ PartlyLabels and private notes in the WhatsApp Business app |
| Review AI replies before they're sent | YesPaid plans — Messenger, Instagram, WhatsApp | Not stated |
| AI on/off and set hours per page | YesFor example only 11 PM to 9 AM | ◐ PartlyPause it, turn it off, pick which chats; set hours not stated |
| AI learns from your team's answers | YesSuggests knowledge base entries from your team's replies; you approve them | YesLearns when you take over or rewrite an answer |
| Setup | Connect a Page and your catalog — no flows to build | Switch it on inside Meta's apps |
| Free plan | Yes — 100 AI credits a month | ◐ PartlyFree to switch on; the free allowance isn't stated |
| Paid plans start at | ৳999/month | $14.99/month (Meta One Essential)More replies from $49.99 (Advanced); prices vary by region |
| Pay in taka (bKash, Nagad and more) | YesbKash, Nagad, card or any Bangladeshi online payment | Not statedNo taka pricing stated |
Information about Meta Business Agent comes from its own public pages, checked on 6 November 2026 (the newer rows on 7 November 2026). “Not stated” means we found nothing on it there. Prices and features change — check their site before you decide. Sources: Meta: Meta Business Agent, Meta: Introducing Meta One, WhatsApp Business: Meta Business Agent, WhatsApp Help: control the AI, WhatsApp Help: turn the AI off, Meta for Business: AI, WhatsApp Help: notes.
The key differences
Your store, not a copy in Meta's catalog
Meta's agent recommends products from a Meta catalog, and store connections sit on its Agent Platform for larger businesses. OmniConva reads price and stock straight from WooCommerce, Shopify and BitCommerz, and creates the order in your store with the customer's name, phone and address.
Built for Bangladesh
Meta says its agent replies in "local languages", but it names neither Bangla nor Bangladesh, and Meta One's prices and availability vary by region. OmniConva answers in Bangla, English and Banglish, and bills in taka by bKash or Nagad.
Every channel, one team inbox
Alongside Messenger, Instagram and WhatsApp, OmniConva answers post comments and your website chat, all in one inbox with Owner, Staff and Viewer roles, where your team can take over any chat.
Questions people ask
Does Meta Business Agent reply in Bangla?
Meta says the agent replies in customers' "local languages" but doesn't list them, and Bangla isn't mentioned. OmniConva replies in Bangla, English and Banglish.
How much does Meta Business Agent cost?
Switching it on is free. For more replies Meta sells Meta One plans: Essential from $14.99 a month and Advanced from $49.99, with prices and availability varying by region. OmniConva has a free plan with 100 AI credits a month, and paid plans from ৳999.
Does Meta Business Agent put orders into my online store?
Meta says the agent can close sales but doesn't say how orders are taken or where they go; connections such as Shopify are on its Agent Platform for larger businesses. OmniConva collects the name, phone and address in chat and creates the order in WooCommerce, Shopify or BitCommerz.
Guides for sellers
Other comparisons
Try it on your own Page
The free plan includes 100 AI credits a month — no card needed.